Committed Hearts, Loyal Hands: Organizational Commitment and Employee Loyalty in an Indonesian Faith-Based Hospital

Abstract

Organizational commitment is widely expected to keep hospital staff engaged. Yet, evidence on how it relates to employee loyalty in Indonesian faith-based private hospitals is scarce, and most Indonesian studies estimate the relationship within multi-predictor models that obscure its stand-alone strength. This study tests whether organizational commitment predicts employee loyalty at Ibnu Sina Islamic Hospital, Payakumbuh, West Sumatra, and contrasts self-reported loyalty with attendance records. A cross-sectional survey of 138 randomly selected employees (65.4% of 211 staff) measured commitment (12 items) and loyalty (18 items) on five-point scales (α = .705 and .899). Data were analyzed with simple linear regression, residual diagnostics, robust standard errors, and bootstrapping. Commitment significantly predicted loyalty (B = 0.667, β = .402, p < .001, R² = .162), a medium effect that held under all sensitivity checks. Affective and normative, but not continuance, commitment were associated with loyalty, suggesting that identification and felt obligation rather than lock-in sustain loyal conduct. High self reported loyalty coexisted with attendance problems, so perception surveys should be triangulated with behavioral records.